Question 1

What are the analysis report limits for free plans?

Accepted Answer

With the free plan, you have the following monthly limits: 10 Long & Mid-term reports, 8 Airbnb Lite reports, 3 Airbnb Full reports. Once you reach the limit, you can upgrade to the Pro or Team plan for extended access and advanced features.

Question 2

Is there an option to test a paid plan before subscribing?

Accepted Answer

We offer a 7-day trial period for REI Lense Pro & Team.

Question 3

Will I get access to REI Lense Pro or Team on all my devices?

Accepted Answer

Yes, you will have access to REI Lense Pro or Team on all your devices. You just need to log in using the same account across all devices.

Question 4

Is it possible to cancel or adjust my subscription at any time?

Accepted Answer

Yes, you can cancel or modify your subscription at any time in your account under Settings → Subscription.

Question 5

Are my payment details safe with you?

Accepted Answer

We prioritize the security of your personal and payment information. We use enterprise-grade SSL encryption and never store your payment or billing details on our servers - not even the last four digits of your card. All payments, invoices, and card management are handled through Stripe, a leading global payment provider known for its high security standards.

Question 6

How do I choose the right plan for me?

Accepted Answer

Each plan offers different limits on the number of reports you can generate. If you're just getting started, the free plan is a great way to explore the platform. Additionally, once you've started a subscription, you can easily switch plans directly from your account.

Question 7

How can I check the remaining quota for my current plan?

Accepted Answer

You can track this in your account under Settings → Subscription → Usage Info.

Question 8

What is a Browser Extension, and what is it used for? Do I need to install it to use the REI Lense website?

Accepted Answer

Our browser extension is available for Safari and Google Chrome, designed specifically for Zillow, Realtor, and Redfin. It includes 2 widgets: City Lense scans every listing in a selected map area, scored across all 3 rental strategies (short-, mid-, and long-term); Property Lense analyzes a single listing in place, returning 5 metrics — cash-on-cash, cap rate, DSCR, rent estimate, and monthly cash flow. You do not need to install the extension to use the REI Lense website.

Question 9

Is it possible to upload a large list of properties or addresses for bulk analysis?

Accepted Answer

To analyze many properties, you can use the browser extension, specifically the City Lense widget.

Question 10

How can I update my credit card information?

Accepted Answer

You can update your credit card information by going to Settings → Subscription → Payment Info → Manage Cards.

Question 11

How can I access my invoices?

Accepted Answer

You can access your invoices by going to Settings → Subscription → Billing History.

Question 12

Where can I enter my promo code?

Accepted Answer

You can enter your promo code in the designated field during the subscription payment process.

Question 13

Can I request a refund if the service doesn't meet my needs?

Accepted Answer

Each paid plan comes with a 7-day trial period, and we also offer a 14-day refund policy after the trial starts. This means that even if the trial period has begun, you can still request a refund within 14 days, as long as you contact us within 7 days of the trial period ending.

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